Privacy Policy

Privacy Policy - Laneigemart

Laneigemart ("we", "us", or "our") attaches great importance to the protection of your personal information and privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website (Laneigemart.com) or purchase our skincare and makeup products and services. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you to provide and improve our products and services:

1.1 Information You Voluntarily Provide

• Account Registration Information: When you create an account on our website, we may collect your name, email address, phone number, password, and other information you provide voluntarily. This helps us manage your account and provide personalized services.
• Order and Transaction Information: When you place an order, we will collect information related to the transaction, including your shipping address, billing address, payment method, and order details (such as product type, quantity, and price). This information is necessary to complete order processing, shipping, and after-sales services.
• Communication and Preference Information: When you contact our customer service (e.g., via email [email protected]) or participate in our surveys, promotions, or other activities, we may collect the content of your communication, your contact information, and your preferences for skincare and makeup products (such as skin type, color preferences). This helps us better understand your needs and provide targeted advice and services.

1.2 Information Automatically Collected

When you visit our website, we may automatically collect certain non-personal identification information through cookies, web beacons, and other technologies, including but not limited to your IP address, browser type and version, operating system, access time, page views, browsing history, and product browsing records. This information helps us analyze website traffic, optimize website design and user experience, and improve our product recommendations.

2. How We Use Your Information

We will only use your personal information for the following legitimate purposes:
• To complete and fulfill transactions: Process your orders, arrange shipping, send order confirmations and delivery notifications, and handle payment-related matters.
• To provide customer service: Respond to your inquiries, complaints, and requests, and provide you with after-sales support (such as return and exchange services, product quality problem handling, and personalized skincare/makeup advice).
• To manage your account: Maintain the normal operation of your account, verify your identity, and ensure the security of your account and transactions.
• To improve our products and services: Analyze user behavior and preferences based on the information collected, optimize our product selection, website functions, and service quality, and develop products that better meet customer needs.
• To send promotional information (with your consent): If you have agreed to receive our promotional information, we may send you emails or other notifications about our new skincare/makeup products, discounts, and promotional activities. You can unsubscribe from such information at any time through the unsubscribe link in the email or by contacting our customer service.
• To comply with legal obligations: Use and disclose your information as required by laws, regulations, judicial decisions, or administrative orders to protect our legitimate rights and interests and the rights and interests of other users.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. The specific protection measures include:
• Adopting secure server storage and data encryption technology to ensure the security of your information during transmission and storage, especially for sensitive information such as payment details.
• Restricting access to personal information: Only authorized personnel who need to process the information for work purposes can access your personal information, and they are bound by strict confidentiality obligations.
• Regularly conducting security assessments and technical upgrades to improve the security system and prevent potential security risks such as data leaks.
However, please note that no data transmission or storage method is 100% secure. We will do our best to protect your information, but we cannot guarantee absolute security. You should also take appropriate measures to protect your account and personal information (such as not disclosing your password to others).

4. Disclosure of Your Information

We will not disclose your personal information to any third party except in the following cases:
• With your explicit consent: We will disclose your information to third parties only after obtaining your prior written or verbal consent.
• To fulfill transactions and provide services: We may share necessary information with third-party service providers (such as logistics companies, payment processors) who assist us in completing transactions (e.g., delivering goods, processing payments). These third parties are required to comply with relevant laws and regulations and this Privacy Policy, and only use the information for the specified purposes.
• To comply with legal obligations: We may disclose your information when required by laws, regulations, judicial decisions, or administrative orders, or when it is necessary to protect our legitimate rights and interests, the public interest, or the rights and interests of other users.
• In the case of business transfers: If we merge, acquire, or sell all or part of our assets, your personal information may be transferred as part of the business assets. We will notify you in advance (except as otherwise required by law) and ensure that the transferee complies with this Privacy Policy to protect your information.

5. Your Rights Regarding Personal Information

You have the following rights regarding your personal information collected by us:
• Access and Correction Right: You can log in to your account to view your personal information and modify or correct inaccurate information. If you need to access or correct more information, you can contact our customer service.
• Deletion Right: If you believe that we no longer need to retain your personal information, or that our collection and use of your information violates laws and regulations, you can request us to delete your personal information by contacting our customer service.
• Right to Withdraw Consent: If you have previously agreed to our collection and use of your personal information for a specific purpose (such as receiving promotional information), you can withdraw your consent at any time. Withdrawing consent will not affect the validity of the information processing based on your prior consent.
• Right to Object to Processing: You can object to our processing of your personal information for the purpose of improving products and services. We will stop such processing after verifying your request.
To exercise the above rights, please contact us at [email protected]. We will verify your identity and respond to your request within a reasonable time.

6. Cookies and Similar Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device by the website, which can help us recognize your device, remember your preferences (such as language settings, product browsing history), and track your browsing activities. You can adjust your browser settings to refuse cookies or notify you when cookies are sent. However, if you disable cookies, some functions of our website may not work properly (such as personalized product recommendations).

7. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms, payment gateways). This Privacy Policy does not apply to these third-party websites. We are not responsible for the privacy policies and practices of third parties. We recommend that you read the privacy policies of these third-party websites before accessing them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in accordance with changes in laws, regulations, and business needs. When we make significant changes to the Privacy Policy, we will notify you by posting a prominent notice on our website or sending you an email (if you have provided your email address). The updated Privacy Policy will take effect from the date of posting. We encourage you to review this Privacy Policy regularly to stay informed of how we protect your information.

9. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or the protection of your personal information, please contact us at:
Email: [email protected]
We will respond to your inquiry within a reasonable time and try our best to solve your problem.