Terms of Purchase - Laneigemart
Welcome to Laneigemart. These Terms of Purchase ("Terms") govern your purchase of skincare, makeup products, and related items ("Products") from our website (Laneigemart.com). By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our other policies (including but not limited to Privacy Policy, Refund Policy, and Customer Service Policy).
1. Order Placement & Confirmation
When you place an order on our website, you are making a binding offer to purchase the Products specified in your order. We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, inaccuracies in product information (such as price, description, or specification), or suspected fraudulent activity.
Once we accept your order, we will send an order confirmation email to the email address you provided, which will include details such as your order number, purchased Products, total amount, and shipping information. The contract between you and Laneigemart will be formed upon the sending of this order confirmation email.
2. Pricing & Payment
All product prices displayed on our website are in United States Dollars (USD), which is the sole currency accepted for transactions on Laneigemart.
We accept various payment methods as indicated on the checkout page (e.g., credit cards, PayPal, etc.). You agree to provide accurate and complete payment information, and you authorize us to charge the total amount of your order to the payment method you specified. We will not process your order until we have verified the validity of your payment information and received payment confirmation.
We strive to ensure the accuracy of product prices, but in the event of a pricing error (whether due to website technical issues, human error, or other reasons), we will notify you promptly and allow you to either cancel the order or confirm the purchase at the correct price. If we are unable to contact you, we will cancel the order and refund any payment already received.
3. Shipping & Delivery
• Shipping Time: We will process and ship your order within 1-3 business days after receiving your confirmed payment. Business days exclude weekends and public holidays.
• Delivery Time: The estimated delivery time for all orders is 6-12 business days from the date of shipment. This delivery time is an estimate and may be affected by factors such as logistics company operations, customs clearance (for international shipments), and local postal services. We will provide you with a logistics tracking number via email once your order is shipped, allowing you to track the delivery status of your package.
• Shipping Cost: We offer free shipping worldwide for all orders, with no minimum purchase requirement. No additional shipping fees will be charged to you for any order.
4. Return Policy
We offer a 60-day return period for eligible Products. You may request a return within 60 calendar days from the date you receive the product, provided that the product meets the return conditions specified in our Refund Policy (e.g., unused, undamaged, with original tags, seals, and packaging intact—consistent with skincare and makeup product hygiene and safety requirements). For detailed return procedures and requirements, please refer to our Refund Policy.
5. Refund Processing
Once we receive and inspect the returned product and confirm it meets the refund conditions, we will initiate the refund process. Refunds will be processed within 5-10 business days after the inspection is completed. The refund will be credited back to your original payment account, and the actual time for the refund to arrive in your account depends on the processing cycle of your payment institution (we will not be responsible for delays caused by the payment institution).
6. Product Availability
All Products are subject to availability. If a product you ordered becomes unavailable after your order is confirmed, we will notify you immediately and offer you either a full refund or an alternative product of similar value (with your consent). If you choose a full refund, we will process the refund as soon as possible without any deductions.
7. Product Information & Responsibility
We strive to provide accurate and detailed product information (including descriptions, ingredients, usage methods, sizes, colors, and shelf lives) on our website. However, we do not guarantee that all product information is 100% error-free, and slight differences may exist between the actual product and the images/descriptions due to factors such as lighting, display resolution, and production batches. Given the uniqueness of individual skin types, we cannot guarantee that every product will be suitable for all users. We recommend checking product ingredients and performing a patch test before use if you have sensitive skin. If you have any questions about product information before purchasing, please contact our customer service team at
[email protected] for confirmation.
8. Your Responsibilities
You agree to: (a) provide accurate, complete, and up-to-date personal and shipping information when placing an order; (b) promptly notify us of any changes to your contact or shipping information; (c) inspect the package and Products upon receipt and report any damages, discrepancies, or quality issues to us within 3 business days; (d) use the Products in accordance with their intended use and relevant instructions (especially for skincare and makeup products, follow the recommended usage methods to avoid skin discomfort).
9. Modifications to These Terms
We reserve the right to modify these Terms at any time. When we make significant changes, we will post the updated Terms on our website in a prominent position and indicate the effective date of the update. Your continued use of our website and purchase of Products after the update takes effect will constitute your acceptance of the modified Terms. We recommend that you review these Terms regularly before placing an order.
10. Contact Us
If you have any questions, concerns, or requests regarding these Terms, please contact our customer service team at:
[email protected]. We will respond to your inquiry within a reasonable time and strive to resolve any issues you may have.
